When the console won’t turn on, won’t show a picture, or overheats mid-game, it interrupts more than a device: game night, the kids’ downtime, and the saves you’ve put hours into. We repair supported PlayStation, Xbox, Nintendo Switch, and Steam Deck systems at both our stores, including board-level fixes like HDMI port repair after inspection. Consoles are checked in through our repair queue, a $50 diagnostic deposit applies at check-in and goes toward an approved repair, and eligible console repairs carry a 1-year repair warranty. Tell us the system and the symptom and we’ll start with a diagnosis.
Choose your store: Wilmington · Jacksonville
Diagnosis before repair approval · Supported current systems only
We repair current-generation systems only: supported PlayStation, Xbox, Nintendo Switch, and Steam Deck. Console repairs almost always begin with a check-in and diagnosis, because a symptom like no display, overheating, a charging failure, a power problem, a disc-drive fault, or a storage error can each have several different causes. We confirm the real one before quoting a repair. Tell us the system and the symptom and we’ll confirm whether it’s one we can help with.
PS5 and PS4: HDMI/no-video, power, overheating, disc drive, storage, and USB/charging. PS5 HDMI has its own detailed page.
Xbox Series S/X and Xbox One: no-video, power, overheating, and port issues. HDMI/no-picture has its own page: Xbox HDMI repair.
Switch, Lite, and OLED: charging, power, and no-picture on the dock. Full detail on our Nintendo Switch repair page. Standalone Joy-Cons and controllers are not repaired.
Supported Steam Deck repairs, confirmed by model and issue.
To be upfront: we don’t repair vintage or off-brand systems, and we don’t offer standalone controller or Joy-Con repair as a service. That includes the original PlayStation through PS3, the original Xbox and Xbox 360, Nintendo 64, GameCube, Wii, Sega systems, older handhelds, and other legacy consoles. If you’re not sure whether your system is current, call your store and we’ll tell you honestly.
No signal, a black screen, or flicker on the TV? Often it’s the HDMI port or display path, a board-level repair we perform on supported systems after inspection. Dedicated pages: PS5 HDMI, Xbox HDMI, and Nintendo Switch.
Dead, no lights, or shutting off right after it starts? Power faults have several causes (supply, board, or overheating protection), so we diagnose before recommending a repair.
Loud fan, hot to the touch, or shutting down mid-game? Depending on what we find, that’s a cleaning, thermal service, or a fan repair.
A Switch or Steam Deck that won’t charge, or a console with a dead USB port, is often a port repair. We confirm the cause first.
Won’t read, won’t eject, or grinds on a disc? We service disc-drive faults on supported systems.
Storage errors, corrupt-data warnings, or a drive the console won’t recognize? We diagnose storage faults and explain what’s recoverable.
Update loops, system errors, or a console stuck at boot, where software is the fix. Software work carries no ongoing warranty.
HDMI ports, power ICs, and other component-level faults many shops send away, handled on supported systems once inspection confirms it’s worth doing.
Console repairs use a drop-off reservation, which holds your check-in time, not immediate bench time. Consoles are worked through the repair queue: typically about 2–3 business days before your device reaches a technician’s bench, which is the wait before work begins, not the total repair time. A $50 diagnostic deposit applies at check-in and goes toward an approved repair. It’s retained if you decline the repair, if no problem is found, or if technician time has already been spent.
Console faults usually need a diagnosis, so the final price follows inspection. No work begins without your approval. Console repairs carry a 1-year warranty on the installed part, the repaired area, workmanship, and labor, including HDMI, board work, and microsoldering. That warranty covers the repair we performed, not new, unrelated issues. Back up your saves where you can before service.
We’ll be honest about whether a fix makes sense, weighing the console’s age and condition, the repair cost versus a suitable replacement, whether the right parts are still available, how often you actually use it, and any saved games or data you’d rather not lose. If replacing is the smarter call, we’ll say so.
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Wilmington
5500 Market Street, Suite 100B, Wilmington, NC 28405
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 399-3797
Jacksonville
1132 Western Boulevard, Jacksonville, NC 28546
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 238-2277
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Current systems: PlayStation 5 and 4, Xbox Series and One, the Nintendo Switch family, and Steam Deck. We don’t repair vintage or off-brand consoles, or standalone controllers.
Yes. We perform PS5 HDMI port repair and other selected board-level console repairs after inspection. See our PS5 HDMI page for symptoms, the process, and the warranty.
No, we repair current supported systems only. Older and vintage consoles aren’t something we service.
Consoles go through our repair queue, typically about 2–3 business days before your device reaches a technician’s bench. That’s the wait before work begins, not the total repair time, and console repairs aren’t same-day.
A $50 diagnostic deposit applies at check-in for every console. It goes toward an approved repair, and it’s retained if you decline the repair, if no problem is found, or if technician time has already been spent.
Eligible console repairs carry a 1-year warranty on the part, repaired area, workmanship, and labor, including HDMI and board work. It covers the repair we did, not new unrelated issues.
No, we don’t repair standalone gaming controllers, including Joy-Cons. We do repair the Switch console itself for supported issues like charging, power, and no-video on the dock path.
You will get text updates as your repair moves through the process, and when a quote is ready you will receive a text with a link to view and approve it online. Need an answer right now? Call your store with your ticket number and we will tell you exactly where your device is.
Reserve a drop-off to hold your check-in time, or call your store with questions first. Supported systems only.
