RESIDENTIAL PROTECTION PLAN · HOME COMPUTER SECURITY & SUPPORT

Peace of mind for the devices your household counts on.

Residential Protection Plan keeps your household’s computers secure, maintained, and running well: modern virus protection, routine upkeep, and priority help from the same local team behind our Wilmington and Jacksonville stores. Less to worry about, better protection, and devices that stay fast.

Simple monthly plans · Local Wilmington & Jacksonville team

Family using computers and mobile devices together at a table at home.

A protection plan built for your home, not a business

Residential Protection Plan keeps your household’s computers secure, maintained, and running well: modern AI-assisted virus protection, routine upkeep, and priority help from the same local technicians who run our Wilmington and Jacksonville stores. Instead of scrambling every time something goes wrong, you have a plan, and a local team that already knows you.

It’s made for households. If you run a company, need advanced business cybersecurity, or manage servers or a complex network, our Small Business IT team is the better fit. For a one-time fix or hardware replacement, start with Computer Repair. For hands-on help at home or over the internet, see Residential Support and Remote Support.

Choose your plan

Three simple monthly plans. One monthly charge can cover up to two computers, and you can move up a tier whenever your household needs more.

Gold

Managed protection

$14.95 / month
Per covered computer

Month to month. Cancel anytime.

Peace of Mind

We handle all of it

$39.95 / month
Per covered computer
+  Everything in Platinum

Month to month. Cancel anytime.

Plan details

  • Plans are billed monthly.
  • One monthly charge covers up to two registered computers; phones and tablets aren’t covered.
  • Plan benefits apply only to your registered covered computers unless a benefit explicitly says otherwise; in-store discounts apply to your store visits more broadly.
  • You can change which computers are covered; changing a covered computer doesn’t increase the two-computer limit.
  • The annual tune-up applies to one covered computer per calendar year, not both.
  • Managed antivirus/EDR includes one virus-removal service per calendar year on an eligible covered computer, not unlimited removal and not a guaranteed remediation outcome.
  • Remote support (Peace of Mind) covers eligible issues that can be handled remotely on covered computers, requires your authorization, can’t repair physical hardware, and doesn’t guarantee a resolution or a response/completion time; some issues may need store service.
  • When priority service is available, members pay 50% of the standard in-store priority-service fee to move an eligible covered computer to the front of the queue; parts availability, repair complexity, and other factors still affect completion time, and same-day service or a specific completion time isn’t guaranteed. The discount applies to the priority-service fee, not to parts or the repair charge.
  • Antivirus, EDR, virus removal, and tune-ups help protect and maintain your computer but don’t protect your data from loss; data is only backed up if your plan includes the applicable cloud-backup add-on.
  • Plans renew automatically unless you choose an approved annual-payment option.
  • A valid credit card must remain on file.

Protect My Devices Today

Tell us a little about your household, the devices you want covered, and which plan interests you. Our team will review your request and contact you to confirm the best next step.

Residential Protection Plan FAQ

It’s Computer Warriors’ home computer security, maintenance, and support program: an ongoing, simple way to help keep the technology your household relies on protected and running well, backed by your local Wilmington and Jacksonville team. It reduces risk and helps you recover faster, but no plan can guarantee a device stays free of viruses or that data won’t be lost.

Three monthly plans (Gold, Platinum, and Peace of Mind) are listed above with what each one includes. We’ll confirm the right fit and go over the details with you before you enroll.

Yes, Residential Protection Plan is run by the same locally owned Computer Warriors that operates our Wilmington and Jacksonville stores.

Complete the short form in the “Protect My Devices Today” section above, or call your nearest store. We’ll review your request and get you set up if it’s a good fit, with no obligation.

Yes, the Camp Lejeune community is served through our Jacksonville store, including Residential Protection Plan. Camp Lejeune isn’t a separate store, and enrollment doesn’t include residential onsite visits on base; eligibility is confirmed with you before you enroll.

Ready to protect your home devices?

Pick the plan that fits and complete the short inquiry form, or call your nearest store.