New computer to set up, Wi-Fi that won’t reach, a printer that won’t cooperate, smart-home devices that won’t behave? We come to your home in the Wilmington and Jacksonville areas. A $50 trip charge generally applies within about 30 minutes, and we confirm it with you before scheduling. An onsite request is a request, not a booked visit yet.
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Onsite support covers the home technology that’s simpler to handle where it lives: setup, networking, and configuration. Anything that needs a part or bench work is routed to the store.
New-computer setup, moving your files, connecting and updating devices, and everyday configuration and troubleshooting. Hardware repair moves to the store.
Router and mesh setup, troubleshooting dropouts, connecting devices, and Ethernet where it helps. We can’t promise a specific speed or perfect coverage; equipment and scope are confirmed first.
Printer setup and troubleshooting, new-device setup, and supported smart-home and connected-device help. Setup is support work, not a hardware warranty, and not every platform is supported.
Home-camera setup plus Ethernet and approved low-voltage cabling. No standalone camera repair, no monitoring or alarm licensing, and no electrical work.
Supported devices can be picked up for store bench work. Pickup and delivery starts around $50 within about 30 minutes; price varies by distance, trips, and equipment. Address and charge confirmed first. No mail-in or ship-in service.
Onsite visits are for setup, troubleshooting, networking, and configuration, not in-home hardware repair. If your device needs a part or bench work, we’ll route it to the store and can arrange pickup and delivery when needed.
For in-home visits, a $50 trip charge generally applies for travel within about 30 minutes of your nearest store. There’s no universal onsite minimum; the cost depends on your address and the type of help you need. For addresses beyond that area, we’ll quote the added travel time first. Either way, we confirm the trip charge before we schedule.
Labor for the work itself is explained up front and is separate from the trip charge, so you’ll always know the trip charge before we schedule. We never add travel pricing after a booking.
Tell us where you are and what kind of help you need. This starts a request; it does not book a visit.
We review the address, scope, service area, and trip charge, and contact you if remote or store service would be a better fit.
Once the details and trip charge are confirmed, a team member from the nearest store arranges the actual visit time with you.
It’s fair to ask. We arrange your visit in advance, tell you who’s coming and when, and our technicians represent the same local Computer Warriors behind our stores. If anything ever feels off, call your store directly to confirm.
If your issue might be solved faster remotely, we’ll say so; see remote support. If it needs bench work, we’ll route it to the store with pickup and delivery if you like. And if you’re not sure what you need, call your nearest store and we’ll sort it out together.
We provide residential onsite support in the Wilmington and Jacksonville areas and selected surrounding communities. Availability outside our standard service area is reviewed case by case, and any additional travel charge is confirmed before scheduling. Residential onsite support is not available on Camp Lejeune. If you are located on base, call our Jacksonville store and we’ll help you determine the best supported option.
A $50 trip charge generally applies for travel within about 30 minutes of your nearest store, plus labor for the work, which we explain up front. There’s no universal onsite minimum; pricing depends on your address and the help you need, and we confirm the trip charge before we schedule so there are no surprises.
The trip charge covers travel to your home; the work itself is separate and explained before we start. For anything beyond about 30 minutes away, we’ll quote the added travel time first.
No. A request starts the process but isn’t a booked visit yet. We’ll review your address and needs, confirm the trip charge, and set a time with you. Someone from your nearest store will follow up.
We can set up and improve your home network and often make a real difference, but we can’t guarantee perfect coverage or a specific speed; those depend on your home, equipment, and internet provider. We’ll be honest about what will help before doing anything.
Onsite visits are for setup, troubleshooting, networking, and configuration, not in-home hardware repair. If your device needs a part or bench work, we’ll take it to the store (pickup and delivery is available) and explain the repair there.
If your issue is software, email, account, or setup related, remote support is often quicker and costs $75 for the first 30 minutes. We’ll recommend the route that gets you sorted soonest.
No. We do not provide residential onsite visits on Camp Lejeune. Call our Jacksonville store and we’ll help you determine the best supported option for your situation.
Request onsite support and we’ll confirm your details and trip charge, or call your nearest store to talk it through first.
