A wet phone, laptop, MacBook, tablet, or console isn’t always a lost cause, but what you do next can affect the condition of the device. Turn it off, don’t charge it, and don’t keep trying to use it. Then call us or bring it in for an evaluation. We’ll be calm and honest: liquid damage has no general warranty and no guaranteed outcome, so we evaluate first and explain your real options before any work.
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Turn it off if it’s still on and leave it off, unplug it, and don’t plug it back in or try to charge it; powering on or charging a liquid-exposed device can cause additional electrical damage. Don’t rely on rice. Dry the outside, keep the device off, keep it somewhere cool and dry, and arrange an evaluation as soon as practical by calling us or bringing it in. Prompt evaluation may help limit additional damage, but no repair or recovery outcome can be guaranteed.
It’s tempting to power it on and see if it still works. Please don’t. Powering on or charging a liquid-exposed device can cause additional electrical damage, because it can drive corrosion and short components that were otherwise fine. The same goes for charging. Keeping the device off supports a safer evaluation, and it helps protect your data too.
iPhone, Samsung, and supported Android phones dropped in water or exposed to a spill.
Spills on the keyboard or case, which need prompt evaluation because corrosion spreads.
Liquid exposure that affects charging, display, or power.
Spills or liquid exposure on supported current systems.
Bring the device in (off) or call us first. We open and inspect it, assess how far the liquid reached and how much corrosion there is, and check what’s still functioning. Then we explain honestly whether a repair is worth attempting, what it would cost, and what the risks are, including the chance that hidden damage shows up later. We evaluate first and get your approval before any chargeable work.
Liquid damage is different from a standard repair, so we’re clear about coverage up front: there’s no general warranty on liquid-damage service. If we replace a specific part and state it on your invoice, that part is covered as written, but corrosion can keep spreading in ways no one can fully see, so we can’t warranty the whole device or promise it’ll stay fixed. We’ll always tell you what is and isn’t covered before you decide.
If the files on the device matter more than the device itself, tell us at the start; it changes how we handle it. Liquid-damaged storage may need a separate data-recovery evaluation, and no recovery can be guaranteed. After the evaluation we’ll lay out the realistic choices (repair the device, replace it, or focus on recovering the data) with the cost and odds for each, and let you decide.
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Wilmington
5500 Market Street, Suite 100B, Wilmington, NC 28405
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 399-3797
Jacksonville
1132 Western Boulevard, Jacksonville, NC 28546
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 238-2277
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Turn it off and leave it off, unplug it, and don’t charge it or keep using it; powering on or charging a liquid-exposed device can cause additional electrical damage. Don’t rely on rice. Dry the outside, keep the device off and somewhere cool and dry, and arrange an evaluation as soon as practical. Prompt evaluation may help limit additional damage, but no outcome can be guaranteed.
No. Liquid damage has no guaranteed outcome and no general warranty. We evaluate the device in person, tell you honestly whether a repair is worth attempting and what it would cost, and let you decide. Hidden corrosion can show up later, and we’ll be upfront about that.
There’s no general warranty on liquid-damage service. If we replace a specific part and state it on your invoice, that part is covered as written, but we can’t warranty the whole device, because corrosion can keep spreading. We’ll explain exactly what’s covered before you decide.
No. Rice doesn’t reliably draw out liquid, and it wastes time that matters. The better steps are to power it off, keep it off, don’t charge it, and arrange an evaluation as soon as practical. Prompt evaluation may help limit additional damage, but no repair or recovery outcome can be guaranteed.
If your data matters most, tell us at the start; it changes how we handle the device. Liquid-damaged storage may need a separate data-recovery evaluation, and recovery can’t be guaranteed. We’ll keep saving your data and repairing the device as two clear, separate paths.
Yes, we evaluate liquid damage on phones, laptops, MacBooks, tablets, and supported current consoles. Please bring the device in powered off. We assess the exposure and corrosion in person, since liquid damage can’t be judged remotely.
We’ll give you calm first steps and an honest evaluation, with no guaranteed outcome and no general warranty, so you know exactly where you stand.
