See what your device may be worth, then decide. Your online quote is a preliminary estimate; the final offer is set after an in-store inspection at Wilmington or Jacksonville.
Simple and transparent, with no obligation at any step. You can walk away at any point.
Tell us the device and its details, and you’ll get an early idea of its value.
We inspect it in person and confirm the final offer while you wait.
Take the payout, put it toward a trade, or walk away. No obligation.
The value you see online is a preliminary buyback estimate, not a final offer, an approval, or a guaranteed value. It’s a helpful starting point based on what you tell us. The real number is set when we can look at the device in person.
An in-store inspection lets us confirm the model, storage, carrier status, battery health, how well everything works, whether there’s damage, whether any locks are removed, and what’s included. After we inspect it, your estimate may go up, stay the same, or come down, and we’ll explain exactly why before you decide anything.
Cracked screen, liquid damage, or won’t turn on? It’s still worth asking. We’ll consider devices in all kinds of condition, though damaged or non-working ones aren’t guaranteed an offer, and the value reflects what it’ll take to make them useful again.
Sometimes a repair makes more sense than a sale. We’ll be honest about which, and point you to our repair-or-replace guides if that’s the better path.
You can take your device’s value as a payout or put it toward another purchase. If you trade and choose store credit, your credit is 10% higher than the standard purchase offer. Either way, the number is confirmed after inspection, and there’s no obligation to go through with it.
A device needs to be truly yours to sell. Be at least 18 and bring a government-issued photo ID, and be ready to show us you have the right to sell it. Before you come in: back up anything you want to keep, sign out of your accounts, turn off any activation locks and screen locks like Find My, a Google account, or a passcode, and remove your SIM and memory cards. We can’t take devices that are still locked, still signed in, or that can’t be legally transferred, and we’ll never ask you to hand over a device that’s still locked to your account.
Back up anything you want to keep before your device leaves your hands. Once it does, we can’t promise your photos, messages, or files can be recovered. Sign out of your accounts and remove locks so the device can be inspected and transferred. We don’t treat a device as wiped until you’ve completed those steps. Need help getting your data off first? Ask; data recovery and transfer are separate services we can talk through.
We work with a range of current, supported devices: phones, tablets, computers, Apple Watches, and game consoles, plus some other electronics. Eligibility doesn’t mean we repair a device, and it doesn’t mean every device qualifies; see What We Buy or ask us. Sometimes we can’t make an offer. A device may be too old, unsupported, still locked, or unable to be legally transferred. If so, we’ll tell you why, point you to other options where there are any, and where a device qualifies we can talk about recycling it responsibly. Everything happens in person at our Wilmington or Jacksonville store; we don’t do mail-in or ship-in buyback. Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Model, storage, carrier status, battery health, cosmetic and functional condition, whether locks are removed, and what’s included in the box. Current demand for that model matters too.
No. It’s a preliminary estimate based on what you tell us. The final offer is made after we inspect the device in person, and we’ll explain any difference before you decide.
Yes. Choose store credit toward a trade and your credit is 10% higher than the standard purchase offer.
By card, cash, or store credit. We don’t promise a specific payment method or timing online; that’s confirmed when we complete the transaction in person.
Back up your data, sign out of your accounts, turn off activation and screen locks, remove your SIM and memory cards, and bring a government-issued photo ID.
Still worth asking. Damaged and non-working devices aren’t guaranteed an offer, and the value reflects what it takes to make them useful again. Sometimes a repair is the better call.
No. Everything happens in person at our Wilmington or Jacksonville store; we don’t do mail-in or ship-in buyback.
Bring your device to either store. No quote required. We’ll inspect it and make you an offer on the spot.
