Lost photos, a drive that won’t open, a computer that won’t start, or files you can’t afford to lose? We evaluate data-recovery cases in person at our Wilmington and Jacksonville stores. The initial estimate is free, we’ll always be honest about the odds, and no one can guarantee recovery, so we’ll explain the risks and the cost before anything happens. The best first step is to stop using the device and call us.
More than 3,000 customer reviews · Gillware Authorized Service Center · Free initial estimate · No recovery guaranteed
If data matters, the most helpful thing you can do is stop using the device right now. Continuing to use a failing drive, reinstalling software, or running “recovery” tools can overwrite the very files you want back or make a failing drive worse. Power it down, set it aside, and call us. We’ll tell you the safest next step. We can’t diagnose it over the phone, but we can guide you so you don’t make it harder to recover.
Data recovery starts with a free evaluation, not a repair. Bring in or call about the drive, computer, phone, or memory card, and we’ll assess the media, the type of failure, and how the data is stored. We’ll explain what recovery would involve, the risk, and the likely cost before anything happens, and we only move to paid work, including any outside-lab step, after you approve it.
No one can guarantee that lost data will come back, and we won’t promise it or a fixed timeframe. Recovery depends on the media and exactly how it failed. What we can promise is a careful evaluation, a clear explanation of your options and the risks, your privacy, and no paid work without your approval. If certain files matter most, tell us; it changes how we handle the device.
Drives that won’t mount, click, or show up, and computers that won’t start.
Solid-state drives, USB flash drives, and memory cards that have become unreadable.
Recovering files from a machine that won’t boot, whether or not a repair is possible.
Accessible-device recovery where the data can be reached safely.
Where files were deleted, a drive was reformatted, or the file system is damaged.
Drives that were dropped, burned, or exposed to liquid may need advanced, outside-lab work; we’ll explain that path and its cost before anything is sent.
We’re a Gillware Authorized Service Center. When a case needs advanced recovery beyond what we do in the store (for example, a physically damaged drive that needs specialized handling), we can route it through Gillware. That’s an outside-lab step, and we’ll explain it and its cost, and only send your device with your approval. We’re an independent local shop; we don’t claim a manufacturer authorization or our own clean-room lab.
Your data is private. We handle recovered files carefully and only discuss them with you. If your case involves sensitive personal or business information, tell us and we’ll take that into account. The initial estimate is free; we don’t publish a fixed recovery price because it depends on the media and the failure, and nothing chargeable happens until you approve it.
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Wilmington
5500 Market Street, Suite 100B, Wilmington, NC 28405
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 399-3797
Jacksonville
1132 Western Boulevard, Jacksonville, NC 28546
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 238-2277
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
No, and no one honestly can. Recovery depends on the media and how it failed, so we won’t promise a result or a fixed timeframe. What we promise is a careful, free evaluation, a clear explanation of the options and risks, your privacy, and no paid work without your approval.
Yes. The initial data-recovery estimate is free. We don’t publish a fixed recovery price because it depends on your media and the failure; after the evaluation we’ll explain the cost, and nothing chargeable happens until you approve it.
Stop using the device. Continuing to use a failing drive or running recovery tools can overwrite your files or make things worse. Power it down and call us, and we’ll tell you the safest next step. Please don’t keep trying to fix it yourself.
Both can apply. We evaluate data-recovery cases in our stores. Some cases may be handled locally, while cases requiring advanced recovery can be routed through Gillware with your approval. We’ll explain that step and its cost, and only send your device with your approval.
Often we can evaluate it, yes, whether or not the computer itself can be repaired. Bring it in or call, and please stop trying to power it on repeatedly. We’ll assess the drive and explain what recovery would involve.
No, we don’t take mail-in or ship-in service. Data-recovery cases are evaluated in person at our Wilmington or Jacksonville store, which also lets us guide you safely from the start.
Yes. We handle recovered files carefully and only discuss them with you. If your case involves sensitive personal or business information, let us know and we’ll keep that in mind throughout.
The initial estimate is free, and we’ll be honest about the odds. Call your local store first, or bring the device in for a free estimate.
