Slow, won’t start, cracked screen, or acting infected? We repair supported Windows laptops, desktops, gaming PCs, and all-in-ones. Check your computer in and we’ll diagnose the problem, explain what we found and what the repair would cost, and get your approval before any chargeable work begins. A $50 diagnostic deposit applies at check-in and goes toward an approved repair.
Choose your store: Wilmington · Jacksonville
Reserve a check-in time, or call your local store if you want to talk through the problem first. $50 diagnostic deposit at check-in, applied toward an approved repair.
More than 3,000 customer reviews · 1-year warranty on hardware repairs
We repair Windows laptops, desktops, gaming PCs, all-in-ones, and workstations. We focus on mainstream, currently supported computers, where parts are available and a repair makes practical sense. That way you get a reliable result and an honest recommendation.
Screens, hinges, keyboards, batteries, DC jacks, cooling, storage, memory, and the software problems that make a laptop unusable.
Power problems, storage and memory upgrades, cooling, and the software and startup issues that keep a desktop from working.
Overheating, crashing, storage and memory, and component-level troubleshooting for supported builds.
A replacement display for supported models, so you’re not buying a whole new laptop over a broken screen.
We find out why it’s slow first. Often it’s storage, memory, startup load, or software rather than a computer you need to replace.
We clean up infections, explain how it happened, and help you avoid the next one. Confirmed fixed at return; no ongoing warranty on software work.
Moving to a solid-state drive is one of the most effective ways to make an older computer feel fast again; we’ll tell you honestly if it’s worth it.
No-power and no-boot problems have several causes, so we evaluate before we commit to a repair.
Computers use a drop-off reservation, which holds your check-in time, not immediate bench time. Bring your device and, if you have it, your sign-in password so we can test the repair. Once checked in, your computer is worked through the repair queue: about 2–3 business days before it reaches a technician’s bench. That’s the wait before work begins, not the total repair time, and not same-day.
Most computer repairs need a diagnosis before we can determine the repair price. After evaluation, we’ll explain what we found, what the repair would cost, and whether repairing or replacing the computer makes the most sense. No chargeable work begins without your approval.
A $50 diagnostic deposit applies at check-in and goes toward your repair. If you decide not to proceed, it covers the diagnostic time, so the evaluation is never wasted for you. It’s a deposit, not a separate fee.
Hardware repairs carry a 1-year warranty on the installed hardware and labor; physical damage, liquid damage, and unrelated failures are excluded. Software, performance, and virus-removal work is confirmed fixed at return but has no ongoing warranty. Back up your computer before service if you can; we can’t guarantee data stays recoverable during a repair. If files are the priority, ask about data recovery.
Repair or replace? We’ll lay out the comparison and let you decide: usually the computer’s age and condition, the repair cost versus a suitable replacement plus moving your data, and how you use it. We don’t take mail-in or ship-in repairs, and we don’t service most Microsoft Surface models, servers and enterprise infrastructure, or vintage machines. If yours is one we don’t service, we’ll tell you honestly and suggest a sensible option.
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Wilmington
5500 Market Street, Suite 100B, Wilmington, NC 28405
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 399-3797
Jacksonville
1132 Western Boulevard, Jacksonville, NC 28546
Mon–Fri 9–6 · Sat 10–2 · Sun closed
(910) 238-2277
Serving the Camp Lejeune community? We’ll take care of you through our Jacksonville store.
Computers go through our repair queue, typically about 2–3 business days before your computer reaches a technician’s bench. That’s the wait before work begins, not the total repair time, and computer repairs aren’t same-day.
There’s a $50 diagnostic deposit at check-in, and it goes toward your repair. If you decide not to proceed, it covers the diagnostic time. It’s a deposit, not a separate fee.
Often, yes. But no-power and no-boot problems have several causes, so we evaluate before recommending a repair. We’ll explain what we find and the price before any work. If your files are the priority, tell us and ask about data recovery.
Back up first if you can. We take reasonable care and ask before anything that could affect your data, but we can’t guarantee it stays recoverable during a repair. If saving files is the priority, ask us about data recovery; it’s a separate service.
Hardware repairs carry a 1-year warranty on the installed hardware and labor; physical damage, liquid damage, and unrelated failures are excluded. Software, performance, and virus-removal work is confirmed fixed at return but has no ongoing warranty. We’ll explain exactly what’s covered before you decide.
No, we don’t take mail-in or ship-in repairs. Computers are checked in at our Wilmington or Jacksonville store. If getting here is hard, ask about residential pickup and delivery.
Not necessarily. Slowness is often storage, memory, startup load, or software rather than a computer you need to replace. We find out why first, then give you honest options. Sometimes an SSD upgrade is all it takes.
Most computer work starts with the $50 diagnostic, which goes toward your repair if you proceed. Once we’ve looked at your machine, we confirm the exact price before any work begins — no surprises. Remote support is $75 for the first 30 minutes, and quick five-minute fixes are a $25 QuickFix.
Reserve a check-in time, or call your local store if you want to talk through the problem first.
