Tell us what’s going on and whether you’d like us to come to you or connect remotely. We’ll follow up to confirm the details, the timing, and what it will cost before anything is scheduled.
We don’t put a technician on your calendar until we’ve talked. That way you know the cost and the plan first.
We get in touch. Usually within one business day, from the store nearest you.
We confirm the details and the cost. Including the trip charge for an onsite visit, before we head out.
We set a time that works. Or, if it turns out the shop is the better answer, we’ll tell you that instead.
About remote sessions: we’ll always verify it’s really us before connecting, and nothing starts without your okay. We’ll never call you out of the blue asking for access.
Onsite service is available in the Wilmington and Jacksonville areas. We don’t offer residential onsite service on Camp Lejeune.
Tell us what’s going on, whether you’d like us to come to you or connect remotely, and how to reach you.
We use what you send only to respond to your request. Submitting this opens a ticket with our team; it isn’t a booked visit, a quote, or a guaranteed response time. For anything time-sensitive, calling your store is fastest: Wilmington (910) 399-3797 or Jacksonville (910) 238-2277.
Onsite visits include a trip charge. We tell you the amount when we confirm your visit, never after the fact.
Often, yes. Software, email, account, and setup problems can usually be handled remotely, which is quicker and costs less. If remote will work, we’ll say so.
Not for residential customers. We serve the Camp Lejeune community through our Jacksonville store, and remote support is available.
We verify who we are before connecting, and we only connect after you say yes. We will never call you unprompted asking for remote access. If that happens, it isn’t us.
Call the store closest to you and tell us what’s happening. No form required.
