The drive won’t open. The laptop won’t start. The phone is dead, and the photos from deployments, homecomings, and first steps were never backed up. Before you ship your data to a faraway lab from a search ad, bring it to our Jacksonville store, we evaluate data-recovery cases in person, tell you what’s realistic, and quote you before anything happens. Recovery can never be guaranteed, but the path starts with an honest local look.
External and internal hard drives, SSDs, laptops and desktops that won’t boot (Windows and Mac), phones and tablets, including liquid-damaged and non-powering devices, and memory cards and USB sticks. If the device holding your data has a problem, start with us.
Labs found through search ads often quote before anyone has seen the drive. We start the opposite way: you hand the device to a person, get a free initial estimate, and approve the scope before any advanced work. For cases requiring advanced clean-room recovery, we can coordinate an approved outside-lab path through our Gillware Authorized Service Center relationship. You’ll always approve the scope and cost before anything leaves our store.
Deleted files and formatted drives · drives that click, hang, or vanish · dead laptops with a lifetime of documents · phones that won’t power on with years of photos · backup drives that failed at the worst moment. The earlier you stop using the device, the better the odds, continued use overwrites what’s recoverable.
Jacksonville families and businesses have trusted us with their most irreplaceable data since 2010, locally owned, and careful with every drive. We take reasonable steps to protect your device and data, no recovery can be guaranteed, and we’ll walk you through the scope at drop-off. Our reviews speak to how we handle it.
It depends on the failure, logical recoveries cost far less than physical ones. The initial estimate is free, and you approve a clear quote before any advanced work.
Stop powering it on. Clicking usually means mechanical trouble, and every spin-up risks more damage. Bring it in as-is.
Often, yes, even devices not worth repairing frequently have recoverable data. That’s one of the most common jobs we see.
No honest shop can guarantee recovery, the odds depend on the failure. What we guarantee: an honest assessment, a free initial estimate, and a clear quote before any advanced work.
Yes, Richlands customers use our Jacksonville store at 1132 Western Boulevard. Walk-ins are welcome during store hours.
Yes, Hubert customers use our Jacksonville store at 1132 Western Boulevard. Walk-ins are welcome during store hours.
Yes, Swansboro customers use our Jacksonville store at 1132 Western Boulevard. Walk-ins are welcome during store hours.
Call first if you want to talk through what happened, or bring the device straight to Western Boulevard.
The initial estimate is free, and we’ll be honest about the odds. Call the Jacksonville store first, or bring the device in for a free estimate.
