Something not working the way it should? Send us the details and it opens a ticket with our business team. We’ll come to you or connect remotely, whichever gets you running again fastest.
Everything down right now? A ticket may wait in the queue; Urgent Business Support is faster, or call our business team at (910) 218-9359.
No ticket black hole. Here’s the actual sequence.
It opens a ticket with our team. A real technician picks it up, not a call center.
We get in touch to confirm. We’ll check the details and tell you whether remote or onsite is the faster fix.
You approve the work and the cost. Nothing chargeable starts before you say go.
Submitting this isn’t a booked visit or a guaranteed response time. We’ll confirm timing with you before anyone heads out.
Looking for a local team to handle your IT day to day instead? Schedule a discovery call.
Tell us what’s happening and how to reach you. It goes straight to our business team as a ticket.
We use what you send only to respond to your request. Submitting this opens a ticket with our business team; it isn’t a booked visit, a quote, or a guaranteed response time. For an active outage, call our business team at (910) 218-9359.
No. You can send a one-off support request without any ongoing agreement in place.
Whichever is faster for the problem. Plenty of issues get solved remotely the same day; anything hands-on we handle onsite. We’ll tell you which when we confirm.
This form is for fixing something that’s broken. If you want a local team handling your IT day to day, schedule a discovery call instead.
Yes, through our Jacksonville store. There isn’t a separate base location.
Call our business team and tell us what’s going on. We’ll triage it with you.
