Apple’s AirPods are popular among iPhone users. However, like most technology, they come with some drawbacks. In today’s post, we cover some of the common problems and solutions for the AirPods.
Due to their size, and the fact that they aren’t attached, they are easy to misplace. Apple anticipated this problem and has linked them to the Find My iPhone app. Open the app on your iOS device or the iCloud website. Next, sign in with your Apple ID and select your AirPods. A map will appear with their location. Remember, if they are turned off, it will show the last location they were powered on at. However, if there is a green dot next to them, it means they are powered on.
If connecting your AirPods to your phone, tablet, or computer is unsuccessful, put them back into their charging case for about 10 seconds. After, put them back into your ear to attempt to reconnect them. If this doesn’t work, the next solution is to try turning the Bluetooth function on and off on your device. If neither of these solutions works, the last option is to reset the AirPods back to factory settings. This is a solution that can work for multiple issues.
This is a common problem with them since their initial release is intermittent dropped calls. A simple solution is to take the call with one bud in your ear, not both. If this doesn’t work, open up the Settings app. Following this, head to the Bluetooth section. Next, hit the ‘i’ next to the AirPods in the list. Try manually switching the microphone or turn off the Automatic Ear Detection. If neither of these options solve the issue, reset the AirPods. Note: Turning off Automatic Ear Detection will decrease the battery life of the AirPods.
Audio Issues/ Static During Calls
Unfortunately, several factors can degrade the audio quality on Bluetooth devices. If this consistently happens in one location, interference is likely the issue. WiFi signal, other signals, physical barriers, distance from your phone are some causes. If you are at home, you can try turning off your WiFi while you’re on the phone. This is not the optimum solution but can help improve audio quality. Alternatively, try the 10-second method or turn off Automatic Ear Detection to resolve the problem.
Poor Battery Life
AirPods should give about 3 hours of talk time out of the gate, or 5 hours of idle time. Like other lithium batteries, the time in between charges will decrease with age. If you are experiencing unusually short battery life than expected, it could be something else. Firstly, check to make sure the Automatic Ear Detection is switched on. This puts the AirPods in a low power mode when not in your ear. If this doesn’t resolve the issues, try resetting the AirPods.
Update Your AirPods
Before completing a reset, check to see if the AirPods are on the latest software. If there are software updates, install them and see if the problem is resolved. Since there is no direct way to update your AirPods, plug them into the charger, then connect them to your iPhone or iPad. If there is an available update, it will start installing after a few minutes.
To check what firmware is on them: Connect to an iOS device > Settings > General > About > AirPods > Scroll until you see Firmware Version
- Place the AirPods into their charging case.
- Hold the button on the back of the case for about 15 seconds. The orange LED should flash.
- Open your case next to your phone, allowing the AirPods to connect to your device
If none of these options work, we recommend reaching out to Apple Support directly. They should be able to assist you in further troubleshooting.
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