Is Remote Support Right for You?

CHECK IT OUT!

Are you having problems with your computer but don’t have time to unhook everything and bring it in? Does the sound of that stress you out?  Don’t worry, we have you covered! Remote support may be the perfect solution for you!

Some issues only require a technician to hop on to your machine via remote access to make some quick software and setting adjustments to solve your problem. This will save you a lot of downtime, get rid of your frustration, help diagnose your issue, and possibly save you the hassle of bringing your computer in to the shop for repairs.

We proudly offer remote support as a repair solution for you where suitable and appropriate*. Call now to speak with a representative capable of determining if you are a good candidate for Remote Support and to schedule your session with your local Computer Warriors expert.

Remote support pricing is as follows: $50.00 for a 30-minute session, any overages will be billed in 15-minute increments that will cost $25.00.

Call Us! 910-218-9359
*Remote support is designed to resolve rather simple software related issues only. Some issues may be influenced by hardware installed in the machine or may not be resolved via remote support and will result in the device needing to be brought in for more thorough diagnostics.  That being the case, your remote session fee will cover your diagnostic fee typically paid in shop at check in which will then be applied toward the cost of your repair.
  • review rating 5  The people provided great service, they analyzed the problem, gave us repair or replace estimates for our computer and met their deadlines. They were able to clone our hard drive and save all the data. They are very knowledgeable and we highly recommend them.

    thumb Mark Lemley
    11/20/2019

    review rating 5  Great service. Very knowledgeable staff with excellent communication. We love this place. Have been here for 5 years. Its the only place we'll bring our computers.

    thumb Casey Wardlaw
    12/05/2019

    review rating 5  First time ever had to have a computer serviced and I was beyond impressed with this place! Steven was super nice, friendly, and knowledgeable. He answered all my questions and got me checked in and out quickly. Prices are affordable and I got my laptop back in just two days. Was kept update to date during the entire repair process and was called before repairs were done with explanation of problem and cost. Entire staff was great and even received an email (personal, not a pre-made one) from the Senior VP Keith VanWyngaarden thanking me for allowing his business to handle my repair needs.

    thumb LC Butcher
    3/23/2018
  • review rating 5  Great folks and great service ... took an IPhone 7 in for a battery replacement and the new battery pretty much “blew up” the phone ... The crew at CW stood behind their service ... they recognized the phone had no defects when I arrived, so they went out of their way (and pocket) to replace the phone for us. Above and beyond I’d say ... thanks CW. I will definitely use these guys again and again!!!! Dave

    thumb DnL Kendall
    11/15/2018

    review rating 5  Tom and the entire staff at Computer Warriors rock! They never fail to come to my rescue. They are my go to guys for all computer and phone issues. Great service, always with patience and a smile. Thanks guys!

    thumb Toni Jennings
    2/06/2019

    review rating 5  Tom is my new hero! He has been helping me move my data/progams from my old computer to my computer. But more than that, he has taken the time to understand my business and how I need my computer to be set up to make my job more efficient. I very much appreciate that he has followed up after we've worked together to make sure everything is progressing as I need and has always promptly returned any call I have made. I used to work with a different Computer company in town, but never felt that they took the time to understand my tech needs...I am now a loyal Computer Warriors and Tom Hines customer.

    thumb Terry Spencer
    3/07/2019