Let’s be honest, there sometime is a negative association with the term with refurbished. You may see certified refurbished, refurbished, or even open box signs in stores so what does that actually mean?

Why is it refurbished?

Several of these items are returns from customers that brought the items back for a number of reasons. Other refurbished item may have been damaged during the shipping process. There are also floor models that will be sold when the next lineup of devices come out.

More likely to fail?

People will think that refurbished means there is something wrong with it. They could argue that a new device will not have any issues. However, just because it is new does not necessarily mean it wont be defective. When your new tech rolls off the assembly line, it might be inspected. At the rate that these devices are made it is difficult to do a in depth check. While rare, it is possible that defects were missed during a quality control inspection.

A refurbished item by a good dealer will have a person who physically inspects the device. They will look for functional or cosmetic details to determine if it can be resold. If it is deemed able to be resold this person will also fully test it out before putting it for sale to help eliminate a potential lengthy return.

It is expensive to repair modern electronics, so a severely damaged product would not be refurbished. Only devices that have minor cosmetic damage or a part that is swapped out get selected for refurbishment. Big box stores are not equipped to handle major repairs. More complicated repairs may be completed if you purchase it from the manufacturer. Companies will often list these items as Certified Refurbished. This means the original manufacturer or a authorize repair center completed the refurbished product and it is like new.

Know the warranty

Most refurbishment companies will offer warranties for these products for up to a year. However, a company may only offer a week, a month, or a 90 day warranty on their refurbished items. It is important to ask and understand what the warranty period is and what it covers when purchasing a refurbished product.

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