There are many reasons why your printer may not work correctly. The printing issues in this guide will focus on your printer’s communication with your computer and network (if applicable).

Step 1: Check That Your Current Printer is Chosen

The first step is to make sure you are printing to the correct printer. If your printer is set as the system default, some programs may ignore this, so it is always wise to ensure you have the correct printer selected. On the item, you wish to print, press the Print Icon.

The computer will not bring up the Print Preview, this is where you will need to check that your printer is selected. The Print Preview will show the destination printer in the upper left-hand corner. Have a look here, if your printer is already selected, then move to the next step. If a different printer is set as the destination, click on the Change button to choose your printer from the menu that appears. Once you have chosen your printer, try to print. If this fixes your problem then you are all set, if not proceed to the next step.

Step 2: Check Printers Connection with Your Computer

In this next step, we will be entering the computer’s settings. Click on the Windows Icon (lower left-hand corner), then click on the Settings Icon (cog wheel).

When the Settings Menu Open, Left Click on Devices. Now that the Devices Menu is open, Left Click on Printers and Scanners.

You will now see a list of your Printers in the center of your screen. Have a look at your printer and see it says “Offline”, or if there are any other errors listed on the screen. Note what the error says, it may be “Offline” or “Not Connected”. If you do not see your printer at all, go to the Adding Printer Section of this guide.

Step 3: Restart Your Computer and Power Cycle the Printer

For the next step, you will want to restart your computer. Click on the Windows Icon again, then on the Power Icon, then click on Restart.

While your computer is restarting, walk over to your printer and locate the power cable on the back, it will be the thickest black cable in the back (or locate the power cable and unplug the printer from the wall outlet). Unplug the printer for 30 seconds. Then, plug the printer back in, and make sure it turns on. Once the printer is powered on and your computer has rebooted. Follow the steps above to go back to Windows Settings and check the status of your printer. If there is no error message present, try and print. If you are able to print, then your problem is solved. However, if you still can’t print, move to the next step.

Step 4: Check Printer Connection- Network or USB

Section 1: Network connection- Wireless

If you have previously connected your printer to your wireless network, then you should be able to see if it is connected to the network by looking at the front or top of the printer. What you are looking for is the WiFi Symbol (see below). This is usually an illuminated light and it should be solid on. If it is blinking, then you will need to reconnect it to your WiFi network. To do this, follow the instructions provided by your printer manufacturer. If you cannot locate your printer manual, open your internet browser and search for “Printer Name Connect to Wifi”, e.g. “Epson 2590 Connect to Wifi”.  Follow the instructions to connect to your printer to WiFi, then attempt to print again.

Section 2: USB Connection

If you have connected your printer to your computer with a USB cable, locate its connection point on your computer. Unplug the USB cable from its current port and re-connect it in a different USB Port. Then check to see if your printer works. If neither of the above steps solves your problem, then proceed to the next step.

Step 5: Remove and Re-Install Your Printer

There are times where the best course is to uninstall and re-install your printer. Ensure that your printer is connected to your WiFi Network. If your printer is plugged in using a USB, unplug it from your computer. Next go back to Windows Settings, Devices, and Printers and Scanners Menu as described above. Left Click to select your printer, then click on Remove Device.

A new Windows will pop up and ask, “Are you sure you want to remove this device?”. Click on Yes

Windows will no uninstall your printer. This may take a few minutes, and you may want to restart your computer once the printer is removed. Now we will add the printer back to the computer. At the top of the Printers and Scanners Menu, click on Add Printer or Scanner (if you are connecting with a USB cable, you will need to plug it into your computer at this point).

Your computer will now search for your printer and display a list of found printers if you see your printer in this list, Left Click on it to select it, then click on Add Device


Your computer will now attempt to install your printer. Once it is completed, you will want to test your printer to make sure it is functioning properly and printing as it should.

You have now finished our Quick Guide to Printer Troubleshooting. If the above steps do not get your printer working correctly, please contact us and we will have a technician come to your home.

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